I ordered four of these candles in the black tumbler. I love the look and the fragrance is divine. When my four candles arrived, two of them were damaged, having been shattered by rough transportation. So I simply went on line and sent an email to Calyan Wax telling them of my misfortune. I received a kind and prompt reply requesting a picture of the damaged candles. I sent a couple pictures and I got an immediate response telling me that my replacement candles were ordered and would soon be on the
way. I am very pleased with the service I received and will continue to do business with Calyan Wax and tell more of my friends and family about them.