So sorry to hear about your broken candle! We already have a replacement in the mail for you. We always want your experience with Calyan to be a 5-star one.
Our fulfillment team does a fantastic job packing the candles. However, once the order is in the hands of the carrier, we do not have control no how they handle the package. We are always working to pack the candles in a more safe manner and your feedback is helping! Thank you!
Your new candle will be arriving soon. Enjoy, and thanks for giving hope with your purchase!