FAQs

FAQs

GENERAL

GENERAL

The name Calyan (pronounced cal-yun) is a made up word. It's a combination of California and our founder’s mother’s name, Vivian. Both California and Vivian played a key role in the inspiration for Calyan. Fun fact: Calyan was originally going to be “Calyan Chocolate Dipping.”

We partner with local non-profits who are fighting the day-to-day battle against human trafficking. We provide funding for specific operations these organizations are running that focus either on prevention, prosecution, or restoration. We can support this amazing work because of people like you who choose to buy candles from Calyan Wax Company. 5% of our profit is donated to our trusted non-profit partners! See your impact here.

Yes, we really do! 

We showcase every donation we make on social media, on our social impact page, and through our emails. 

We do this so that we can celebrate with you and so that you can hold us accountable to donate like we promise. 

We also encourage you to reach out to our non profit partners and ask them about our donations and partnership!
www.traffick911.com
www.deliverfund.org
www.alliesagainstslavery.org
www.justicedefensefund.org
www.a21.org

CUSTOMER SERVICE

CUSTOMER SERVICE

We stand behind our hand-crafted products. If, for any reason, you are not pleased with your candle, we will refund you 100% of your order value. Simply fill out this form. If your candle arrived broken, please send a photo to info@calyanwaxco.com and we will make things right.

Yes, please visit our Corporate Gifting page for more information. Email us at info@calyanwaxco.com for additional questions.

Yes! We love working with online and brick-n-mortar retail stores. We would love the opportunity to provide you with a high quality, cause-based candles and room sprays. Register for a wholesale account here or shop our products on Faire!

Find our candles at one of our stockist locations here. Shop our full product line at our retail partner store Vintage Vibe in Mansfield, Texas. Or you can order a Scent Discovery Kit and have our top 15 fragrances mailed to your front door!

INGREDIENTS & SUSTAINABILITY

INGREDIENTS & SUSTAINABILITY

We pride ourselves in being an eco-friendly company. We care for our great earth, deeply. Soy wax is clean burning and comes from a renewable source unlike paraffin wax (a bi-product of the oil refinery process) used in some of your most notable candle brands. Plus, our soy wax is sourced from the U.S.A. baby.

Phthalates have historically been used to dissolve raw materials in the fragrance manufacturing process. There have been claims of phthalates causing certain health problems. To eliminate any risk, Calyan Wax Co. uses only phthalate-free fragrances.

Our safe and non-toxic fragrances are a blend of fragrance oils and essential oils. Most candles on store shelves only have fragrance in them and do not have essential oils.

All of our fragrances are approved safe and non-toxic for candle use by the IFRA (International Fragrance Association). IFRA is the gold standard for fragrance safety.

All of our UPS shipments are carbon neutral! 

We use recyclable packaging (cardboard and paper) for all our shipments. 

IMPORTANT NOTICE TO SHOPPERS

This is the official website of Calyan Wax Co. and the only authorized place to purchase our high-quality, non-toxic candles online. Please beware of unauthorized websites or sellers pretending to represent Calyan Wax Co. These sites are not affiliated with us, and we cannot guarantee the authenticity or quality of products purchased elsewhere.

For your safety and to ensure you’re supporting our mission to combat trafficking, please shop directly on this site or through our verified retail partners.

If you encounter a suspicious website or seller, feel free to contact us at info@calyanwaxco.com. Thank you for your support!

IMPORTANT NOTICE TO SHOPPERS

This is the official website of Calyan Wax Co. and the only authorized place to purchase our high-quality, non-toxic candles online. Please beware of unauthorized websites or sellers pretending to represent Calyan Wax Co. These sites are not affiliated with us, and we cannot guarantee the authenticity or quality of products purchased elsewhere.

For your safety and to ensure you’re supporting our mission to combat trafficking, please shop directly on this site or through our verified retail partners.

If you encounter a suspicious website or seller, feel free to contact us at info@calyanwaxco.com. Thank you for your support!